Privacy Policy for Yellow Phone

Information collected

Yellow Phone may collect personal information that users provide directly, including name, email address, phone number, business name, and account details needed to create and manage an account.

Yellow Phone may also collect caller information and call-related data when the service is used, including contact details provided during a call, call transcripts, job or enquiry details, and callback information entered or captured through the app.

The app may collect technical and mobile device information such as device type, operating system, app usage data, unique device identifiers, and push notification tokens used to deliver app notifications.

How information is used

Yellow Phone may use collected information to provide and improve the service, answer and route calls, generate call summaries, send notifications, manage user accounts, and support customer service operations.

Call audio is processed in real time and is not retained after the call ends — only the transcript and summary are kept, and only on your account, to deliver the service, maintain records of customer interactions, and improve call handling performance.

Push tokens are used solely to send transactional or service-related push notifications, such as missed call alerts, new lead notifications, account updates, or service messages.

Contact information storage

Yellow Phone may store contact information for users and callers, including names, phone numbers, email addresses, addresses, and business details, where this is necessary to deliver the service and enable follow-up communications.

This information is retained for as long as reasonably necessary to operate the app, provide support, comply with legal obligations, resolve disputes, and enforce agreements.

How long we keep things

When you delete your account from Settings, your customer record and all associated calls, transcripts, and contact details are permanently removed from our database. Backups are rotated on a rolling basis and overwritten in the normal course of operations.

Call recordings and transcripts

Yellow Phone generates a written transcript and AI summary of inbound calls so you can review what was said. Audio is processed in real time and not stored after the call ends.

Businesses using Yellow Phone are responsible for making any disclosures and obtaining any consent required under applicable laws before relying on transcribed call content.

Push notifications

Yellow Phone requests permission to send push notifications about urgent calls, missed calls, and account activity. You can disable push notifications at any time through your device settings.

To deliver these notifications, Yellow Phone stores and processes a push token associated with your account or device.

Sharing of information

Yellow Phone shares information only with the service providers and infrastructure partners that help operate the app, subject to appropriate contractual safeguards. We never sell your data.

Information may also be disclosed when required by law, to protect rights and safety, in connection with fraud prevention, or as part of a merger, acquisition, or sale of assets.

Sub-processors we use

We rely on a small number of trusted providers to deliver Yellow Phone.

Each of these processes only the information needed to perform their part of the service, under their own privacy terms.

Tracking, analytics, and advertising

Yellow Phone does not include third-party advertising SDKs, behavioural tracking SDKs, or cross-app advertising identifiers. We do not use cookies in the mobile app. Basic operational logs, such as errors and request timings, are kept on our own servers to keep the service reliable and are not shared with advertisers.

Your rights

Depending on your location, privacy laws, including UK GDPR, may provide you with rights to access, correct, delete, or object to certain uses of personal information. You can also withdraw consent for certain processing activities, such as push notifications, through device settings or by contacting us.

Data security

Yellow Phone takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or disclosure. No method of electronic storage or transmission is completely secure, so absolute security cannot be guaranteed.

Children's privacy

Yellow Phone is not intended for children, and the service does not knowingly collect personal information from children without appropriate legal basis or consent where required.

International data transfers

Yellow Phone uses providers that may be located in other countries, so personal information may be transferred and processed outside your home country, subject to applicable legal safeguards.